Everything you need to know
The Craft
Are your products really handmade?
Yes, entirely. Every piece is cast, shaped and finished by hand by skilled artisans using traditional techniques. Because a person makes each one, no two are exactly identical, and that individual character is something mass-produced fixtures simply can't reproduce.
What are your products made of?
Solid brass and solid copper, all the way through, never plated or coated over a cheaper metal. We work only in solid metal because it lasts a lifetime, it can be polished and refinished over decades, and what you touch is what the piece is truly made of, right to the core.
Are the small variations in finish considered defects?
No. Slight differences in tone, texture or patina are the natural result of handmade production, and they're part of what gives each piece its character. They are not defects. If an item ever arrives with genuine damage or a true manufacturing fault, contact us right away and we'll make it right.
Will the unlacquered finish tarnish over time?
Yes, and that's exactly the point. We leave our brass and copper bare, with no lacquer sealing the surface, so they develop a living patina that deepens and warms with everyday use. It isn't damage, it's the metal maturing. If you prefer the brighter look, a gentle polish brings it back at any time.
Care & Patina
How do I care for unlacquered brass and copper?
Very little is needed. Left alone, the metal ages naturally into a warm patina that most people come to love. If you'd rather keep it bright, an occasional polish with a soft cloth and a mild brass or copper cleaner restores the shine. There's no lacquer to chip or peel, so the finish never fails, it simply evolves.
Can I stop my fixtures from changing colour?
You can slow it, but not fully stop it, and that's by design. Regular gentle polishing keeps the metal brighter for longer. Left untouched, it will deepen naturally. Either way is correct, it comes down to the look you prefer.
Will water spots or fingerprints damage the metal?
No. Water marks and fingerprints are surface-only and blend into the natural patina over time, or wipe away with a soft cloth. They don't harm solid brass or copper in any way.
Orders & Shipping
How long until my order ships?
Orders leave our warehouse within 2 to 4 business days. Our cut-off is 6:00 PM Mountain Time, so an order placed after that starts counting from the next business day. Business days are Monday to Friday, public holidays excluded.
How long does delivery take?
6 to 8 business days in transit, to the United States and to the United Kingdom. Add the 2 to 4 business days of handling and a typical order reaches you within 8 to 12 business days of being placed. If anything delays your order, we email you rather than leave you guessing.
Do you offer free shipping?
Yes. Shipping is free on every order, to the United States and to the United Kingdom. Nothing is added at checkout and nothing is asked of you afterwards. One thing to know if you are in the UK: import VAT or customs duties may be charged on arrival by UK authorities. Those are set by them, not by us, and we cannot collect or predict them.
How do I track my order?
A confirmation email with your tracking number goes out the moment your order ships, and the number goes live within 24 hours. We ship with DHL and FedEx, and every order is tracked. If you have not received tracking details a few days after ordering, write to info@marlowstudio.co and we will find it for you.
Returns & Warranty
What is your return policy?
60 days from delivery, and we pay the return shipping. Email info@marlowstudio.co or call +1 201-285-8529 with your order number, and we send you a prepaid label. There is no restocking fee. The piece has to come back unused, uninstalled and in its original packaging, so keep the box until you are sure you are keeping it. Refunds go back to your original payment method within 5 to 10 business days of us receiving the piece.
What if my order arrives damaged?
Contact us immediately with your order number and a photo of the piece and of the outer box. We cover every cost of putting it right, and you choose between a replacement, a repair or a full refund. The same applies if your order never arrives, or if what turns up is not what you ordered.
Do you offer a warranty?
Every piece is covered by our 60-day return window, return shipping included. Beyond that window, a genuine manufacturing fault is still ours to resolve: contact us and we will repair or replace the piece. What is not a fault is the patina. Bare brass and copper darken with use, and that is the finish maturing, not a defect.
Can I cancel my order?
Yes, as long as it has not shipped. Orders leave within 2 to 4 business days, so write to info@marlowstudio.co or call +1 201-285-8529 as soon as you can and we will cancel it and refund you in full. If it has already shipped, treat it as a return: 60 days from delivery, return shipping on us.
Still have a question?
Send it over and we will get back to you within 1 business day. You can also email info@marlowstudio.co or call +1 201-285-8529, Monday to Friday, 9:00 AM to 5:00 PM Mountain Time.